Returns/Refund Policy

Simple, Fair, and Transparent

At HERDISE, we strive to ensure your complete satisfaction. Our Refund Policy outlines the conditions, eligibility, and process for requesting a refund, so you can shop with confidence and clarity.

Returns & Exchanges Policy

Last updated: November 11, 2025

1. General

At Herdise, we want you to love every piece you buy. If something isn’t quite right, we’ll do our best to make it right.

2. Eligibility for Returns

Returns are accepted within 14 days after the item has been delivered.

Items must be unused, unworn, and returned in their original packaging with tags attached.
Sale items and worn products are not eligible for returns or exchanges.

3. Exchanges & Refunds

You can request a full refund, store credit, or exchange if the wrong item was received.
Refunds are issued to your original payment method once your return is inspected and approved.
A restocking fee may apply and will be deducted from your refund.
Shipping costs are non-refundable unless the return is due to a mistake on our part.

4. Return Shipping

Customers are responsible for return shipping costs.
If we provide a return label in certain cases, the cost of the label will be deducted from your refund.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 72 hours of receiving it:
https://herdise.com/contact/

Include:

Your order number
Photos of the item and packaging

We’ll respond quickly to help with a replacement, exchange, or refund.

6. Return Process

Visit https://herdise.com/contact/ to start your return request.

Provide your order number and reason for return (with photos if applicable).
You’ll receive return instructions once your request is approved.
Ship your item within 2–3 days after it’s marked as delivered to remain eligible.
Once received and inspected, we’ll issue your refund, exchange, or credit.

7. Questions?

Our support team is happy to help with any questions.

Reach out anytime at: https://herdise.com/contact/

We appreciate your trust in Herdise Jewelry & Fashion — we’re here to make sure you love your stainless steel shine!

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